Return and Refund Policy
Last Updated: September 15, 2026
At Varsitywear, we want our return and refund process to be clear and easy to understand. Please review the policy below before making a purchase.
30-Day Return Window
We accept eligible return requests submitted within 30 days from the date your order is delivered.
Return requests submitted after 30 days from the delivery date are not eligible under our standard return policy.
Return Eligibility
To qualify for a standard return, an item should be:
- In the same condition in which it was received
- Unworn except for reasonable fitting
- Unwashed
- Unused
- Free from stains, odors, or customer-caused damage
- Returned with original tags or packaging when originally supplied
- Accompanied by valid order information or proof of purchase
Change-of-Mind Returns
Eligible items may be returned within the 30-day return period if you change your mind, select the wrong size, or no longer want the item, provided the item meets the return conditions listed above.
For change-of-mind returns, incorrect size selections, or customer ordering errors, the customer is responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 30 days after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the item and issue when applicable
If we confirm that the item was damaged, defective, or incorrect because of an error attributable to Varsitywear, we will provide appropriate return instructions and cover reasonable return shipping costs when a return is required.
How to Request a Return
- Email contact.varsitywear@gmail.com within 30 days after delivery.
- Include your order number, the item you wish to return, and the reason for your return.
- Wait for return authorization and return instructions from our customer support team.
- Send the approved return by mail according to the instructions provided.
Please do not mail a return before receiving return instructions from Varsitywear.
Return Method
Approved returns are handled by mail. The applicable return address and instructions will be provided after your return request is reviewed and approved.
Return Shipping Costs
- Change of mind, incorrect size, or customer ordering error: Customer is responsible for return shipping costs.
- Damaged, defective, or incorrect item caused by our error: Varsitywear will cover reasonable return shipping costs when a return is required.
Restocking Fees
Varsitywear does not charge a restocking fee for eligible returns.
Original Shipping Charges
Varsitywear provides free standard shipping on all orders. Therefore, there is no standard outbound shipping charge to deduct from an eligible refund.
Refund Process
After we receive and inspect an approved return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
After the refund has been issued, it may take approximately 10 business days for the refund to appear in your account.
The exact posting time may vary depending on your bank, card issuer, or payment provider.
Refund Amount
Approved refunds generally cover the purchase price of eligible returned merchandise.
Customer-paid return shipping for change-of-mind returns is not reimbursed.
Order Cancellations
If you need to request a cancellation or modification, please contact us as soon as possible.
We will attempt to accommodate your request when possible. However, an order cannot be guaranteed to be canceled or modified after processing or fulfillment has started.
Contact Information
Varsitywear
4013 Sonora Dr
Plano, TX 75074
United States
Email: contact.varsitywear@gmail.com
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)
Closed on weekends and U.S. federal holidays.